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Help & Faq
No, we don't prepare food but we delivery foods from any of our online food partner restaurants listed on our system.
Yes, you need to signup and then enter a valid contact number, and delivery address.
Yes, you can schedule your delivery at your favorable date and time within our service hour. This option is available while entering your delivery detail.
No, you cannot order from multiple restaurants at once. You need to place another order for ordering from another restaurant.
The estimated delivery time is within 30 to 40 minutes. Some factors, like traffic jams and weather conditions, might affect the delivery time.
Yes, you can give the special order instructions to the restaurant in the cooking instruction field.
After placing your order, you can track its status in real-time through the "My Orders" section in the app. You'll receive updates on when your order is being prepared, picked up, and delivered.
You can cancel the order only if the restaurant has not prepared the ordered food.
Pugau accepts various payment methods, including digital wallets, and cash on delivery. Choose your preferred payment method at checkout.
If you need assistance, you can reach out to our customer support team via: Email: support@pugau.com Phone: 9826490661 Whatsapp : 9826490661